We have a 30 Day Return Policy. We extend our return policy during the winter holiday season.
Jewelry purchased in November or December 2017 may be returned through January 10, 2017. If you have extenuating circumstances, please contact us.
If you received free shipping for an order over $125, and you wish to return the purchase, a shipping fee of $4.95 will be deducted from your refund.
Only unworn & undamaged merchandise will be accepted for a return.
Returns are subject to our approval once we verify the condition of the item.
Jewelry that shows sign of wear, or has been damaged WILL NOT be accepted for a return.
Custom engraved items, special orders, and custom orders, & bulk orders (5+ pieces per style) are not returnable.
Please follow these instructions when returning an item:
- Contact us by phone or email for a Return Authorization Number and our return address.
Packages without a return authorization number are subject to a 15% restocking fee.
- Package the item(s) in the original gift box.
- Mail the item(s) back in a box or bubble mailer.
- Include your return authorization number.
- For your protection, we suggest that you insure the package for the full amount of the invoice, including any shipping charges you incur. The Jewelry Vine is not responsible for lost or damaged return shipments.
Your credit card or PayPal account will be refunded within 1 week after the return is received.
Please note: Original shipping fees ARE NOT refundable.
International Shipping does not include import duties or custom fees.
International customers are fully responsible for all duties, taxes, and fees. These fees are not deducted from returns.
If you need to cancel your order, please contact us immediately. As long as your item hasn’t already shipped, we will cancel your order and refund your account.
The Jewelry Vine does not exchange merchandise. If you are not pleased with your purchase you may return it. You can then place a new order. We will make every effort to ship your package to you as soon as possible. Shipping fees are the customer’s responsibility.
Replacement or Repair
We warranty our jewelry for 30 days against any manufacturer’s defects. If a jewelry item fails within that period of time, we will replace the item. Issues arising from normal wear and tear, accidental breakage, loss, or abuse are not covered under this warranty. The customer is responsible for a $5.00 shipping and handling fee. Payment can be made via a personal check or money order payable to The Jewelry Vine. Please remember that items being shipped back to us must be sent back in a box or bubble mailer.
In the rare event that our shipping carrier states that they have delivered your package, but you claim that you did not receive it, we will file an insurance claim for your order. In order for us to refund your order or send you replacement merchandise, we must receive a signed letter from you (which can be mailed or emailed) stating that the item was ordered, but wasn’t received. We need this letter before we can refund you or send you replacement merchandise.